Refund policy

Returns & Refunds

We hope you love your Savvy Charm! Because each piece is handcrafted with care, we ask that you review the following return guidelines before making a return.

Returns

We accept return requests for eligible items within 14 days of delivery. To be eligible for a return, your item must be unused, unworn, and in its original condition with all original packaging and accompanying materials.

To request a return, please contact us at info@thesavvycharmco.com before sending your item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at info@thesavvycharmco.com as soon as possible so we can make it right.

Personalized & Custom Items

Personalized, customized, and specially commissioned items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Final Sale Items

Items specifically marked Final Sale at the time of purchase are not eligible for return.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Questions?

We're happy to help. Contact us at info@thesavvycharmco.com with any questions about your order or our return policy.